Have you ever heard the saying, "It's not what you say, it's how you say it."? So the saying goes, so goes your business. Think about it, if you offend people, are they going to want to do business with you? Are they going to want to even be around you? It is important to remain professional at all times in your business. Sometimes that means biting your tongue, and "being the bigger person."
There is an element of "Acting" at every job. Think about it... Have you ever been to "In-N-Out" Burger? They pay their employees very well for a fast food chain, but they also require their employees to be professional, friendly, and courteous at all times. But what if the employee just doesn't feel like being friendly that day? It's very simple, and goes back to my original point in this paragraph, there is an element of "Acting" that is required. The same is true for you in your profession. No matter what you do for work, it is important that you remain professional, friendly, and courteous at all times, even if you're having a bad day. So how does one accomplish this? It's really a mindset, once you set foot in your office, or business setting, you have to tell yourself to put on your professional "game face." Get in the mindset that every time you go to work, you will be professional, friendly, and courteous. Yes, it takes practice, yes, it's not always easy... especially if you deal with difficult people, but it ALWAYS pays off in the long run.
Give it a try! Let me know how it goes for you.
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